1.

How much would it cost to clean my home?

Our service can schedule a free in-house quote Monday through Friday 9:30 a.m. – 5:00 p.m. If you're unavailable those hours, we would be happy to come out on Saturdays 10:00 a.m-3:00 p.m. Many times it is possible that we can collect enough information from you right over the phone to give a fairly accurate estimate of cost. If none of these options work for you, contact us, we'll find a solution.

2.

What time will the team be at my home?

Our service hours are Monday through Friday 9:30 a.m. – 5:00 p.m and Saturdays 10:0 a.m- 3:00 p.m. However, if you have a need for a particular time, or are not able to have us arrive too early or too late, be sure to communicate your preference and we will make every effort to meet it.  

3.

Is there anything I need to do before cleaning?

It's to your advantage that your home be as picked up and put away as possible. However if you’re having one of those mornings, just realize that the team will work around clutter.

4.

What if something was not cleaned properly?

Simply call within 24 hours. We’ll return for a friendly redo. 100% Satisfaction is always guaranteed.

5.

None. Scrub-A-Dub Cleaning Service comes ready to work.

6.

Do I need to be home during the service?

No. Scrub-A-Dub Cleaning Service doesn’t have a preference. Most customers are not home when we clean. Customers that are not home typically give us a key. That key is kept secured in our office until your day of service. On your service day it is entrusted to your Crew Leader and then it’s returned to the office at the end of the day. Our entry arrangements can be made as well.

7.

What if I need to change a service day?

Not a problem, but please give us as much notice as possible.

8.

What happens when my service day lands on a holiday?

Scrub-A-Dub Cleaning Service observes Thanksgiving, Christmas and Easter. If your scheduled cleaning falls on one of those holidays, please call to reschedule.

9.

Should I tip the cleaning team?

Tipping is entirely up to the customer. If you receive an exceptional service and have the time you can call the office or post a comment on the many user review websites. Scrub-A-Dub Cleaning Service will be sure the team gets praise for a job well done.

10.

How do I pay for the service?

Scrub-A-Dub Cleaning Service perfers cash or check.  Payment is due at the time of service.

11.

What other services does Scrub-A-Dub Cleaning Service offer?

Scrub-A-Dub Cleaning Service boasts a full line of residential and commercial services. We have special teams for:
-Carpet Cleaning

12.

Do you offer 'GREEN' cleaning solutions?

Yes. Scrub-A-Dub Cleaning Service has searched many 'GREEN' cleaners to find ones that actually worked. After testing many of these cleaners, we have found some that work amazingly well. Because of the increased cost of these cleaners, we do charge a bit more for this service.

13.

What should I do with my pets?

We make notes on our paperwork about your pets. If you have any special instructions about them, please let us know in advance of the scheduled service, or on a note for the cleaning crew. If you have skittish or aggressive pets, we do ask that you have them securely put away before our crew arrives. Remember, we do mop floors as well as run vacuums.

14.

Am I locked into a contract with Scrub-A-Dub Cleaning Service for any amount of time?

NO! While we do offer contract cleaning, you are never required to have a contract. If you are not happy with our service, we are not going to force you to keep using us.

15.

Ok, I have a contract with Scrub-A-Dub Cleaning Service, but I just want out of it. Can I get out?

Yes. We do ask that you give us 30 days notice. While we know this isn't always possible, we think it is very fair. We base your price for each cleaning on the contract length. But as stated, if you are not happy with us, and we can't correct the issues, we don't want to force you keep using us. All the information about ending a contract will be given at the time of signing a contract. Note: Without a 30 day notice of cancellation, we may charge you the cost of one extra cleaning.

16.

What are the benefits of having a contract with Scrub-A-Dub Cleaning Service?

There are several. One, by agreeing to use our service on a regular basis, we offer you discounted cleaning rates. Another, is that you know up front what will be done every time as well as the cost. Even if our operating costs go up, your price will stay the same for the term of the contract.

17.

I have a question you didn’t answer!

Please contact us. A friendly, courteous representative is on hand to give you more information.